I need other numbered parts, but I can't find it in the store.
You didn't want this part? Please contact us
If you can't find what you're looking for in store, it doesn't mean we're out of stock.
The possible reasons are:
- The product was not put on the shelves in time
- The product link was invalid
- The keyword you searched for was incorrect
- Your part number/machine model/serial number was incorrect.
- Category restrictions, more optional models cannot be uploaded.
Therefore, please be sure to contact our customer service to inquire whether the goods you need are actually in stock. I am confident that we can provide the products you need.
What are the payment methods?
PayPal only at the moment.
After delivering the package, we will provide a tracking number. You can
click on this link to check this tracking number.
Do I need to clear customs and pay customs duties?
As a buyer, it's your responsibility to check which customs and import charges may apply, and to pay them. These import charges are generally based on the item's price, weight, dimensions, and country of origin, as well as any taxes, duties, and fees added by your country.
Do I have to pay customs duties when shipping to the US?
For the United States, we use DDP logistics solutions. You don't have to pay extra for the order amount.
Click to view details.
Can I receive the package in my area?
We deliver to most parts of the world, including the following regions and countries::
Asia
- United Arab Emirates
- South Korea
- Malaysia
- Japan
- Saudi Arabia
- Taiwan
- Singapore
- Indonesia
Americas
- United States
- Canada
- Mexico
- Chile
- Colombia
- Brazil
Oceania
Europe
- Russia
- Spain
- Denmark
- Germany
- France
- Finland
- Netherlands
- Norway
- Sweden
- Switzerland
- Greece
- Hungary
- Italy
- United Kingdom
For other countries, please contact us to confirm.
How long does it take to ship after payment？
After you make the payment, we usually need 3 business days to stock up and we will ship it to you. If the parts you purchased are relatively rare, we will need longer time to stock them, but we will inform you via email.
When can I receive the item?
We entrust international express delivery to transport the package.
- Items weighing less than 30kg，the delivery time to United States is 5-14 business days.For items weighing more than 30kg, the delivery time is 20-35 days.
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- The delivery time to South America and Canada is 4-15 natural days.
- The delivery time to Southeast Asia is 3-9 natural days.
- The delivery time to the EU is 3-12 natural days.
- The delivery time to the Middle East is 5-20 natural days
- The delivery time to Japan and South Korea is 3-5 natural days.
Of course, this is the estimated time given to us by the logistics company. The delivery time is also affected by weather/natural disasters/holidays/wars, etc.It also depends on the level of development of your local logistics industry.
I purchased incorrect parts. Can I return the item for a refund?
We understand that you may have purchased incorrect parts, so we allow you to return or exchange them. We accept returns within
30 days of receipt.But before returning, please confirm that the item is in the following condition:
The item is the one we are shipping to you
- Not used or damaged
- After confirming that the above two conditions are met, please make a return or exchange on our online store.
Please note that a processing fee applies to cancelled orders and refunds.
*We suggest that you contact our customer service for assistance before making a purchase if you are unsure of the part number.
